Installation questions
| ID |
Message/Problem |
Solution |
Environment |
|---|
| ID_I001 |
I need a OnPrem Version |
OnPrem downloads are available in our portal, If you do not have access please contact our sales department |
IDYN |
| ID_I002 |
Which OnPrem BC Versions are available |
OnPrem downloads are available in BC13- BC14.4+ until current release |
IDYN |
Connection\configuration questions
| ID |
Message/Problem |
Solution |
Environment |
|---|
| ID_C001 |
Cannot connect Transsmart with the wizard |
Check if your credentials work by accessing the portal in your webbrowser directly. Also no success, Contact Transsmart |
Transsmart |
| ID_C002 |
Cannot connect Transsmart with the wizard |
Check if you want to use acceptance or production. Also see ID_C001. Still no access to the portal in your browser, Contact Transsmart |
Transsmart |
Transsmart Portal questions
| ID |
Message/Problem |
Solution |
Environment |
|---|
| ID_P001 |
Error Rates TS45 |
Check Sender and Receiver Address information, Check Carrier service, Check Weight in combination with service and destination, See also ID_P002 |
IDYN |
| ID_P002 |
Error Rates TS45 |
TS45: Check the support @Transsmart |
Transsmart |
Transportorder creation questions
| ID |
Message/Problem |
Solution |
Environment |
|---|
| ID_T001 |
Transsmart error: Failed to retrieve rates. GENERIC TMR1: no mandatory shipmentlines found in input |
Check if your transportorder/salesorder packages are inserted |
IDYN |
| ID_T002 |
Transsmart change: Description of the package is empty |
This is a changerequest issued by transsmart/carriers. We should not populate the description of a package with the description of the package type.
Instead the description say something about the content.
|
IDYN |
