Installation questions

ID Message/Problem Solution Environment
ID_I001 I need a OnPrem Version OnPrem downloads are available in our portal, If you do not have access please contact our sales department IDYN

Connection\configuration questions

ID Message/Problem Solution Environment
ID_C001 Cannot connect Transsmart with the wizard Check if your credentials work by accessing the portal in your webbrowser directly. Also no success, Contact Transsmart Transsmart
ID_C002 Cannot connect Transsmart with the wizard Check if you want to use acceptance or production. Also see ID_C001. Still no access to the portal in your browser, Contact Transsmart Transsmart

Transsmart Portal questions

ID Message/Problem Solution Environment
ID_P001 Error Rates TS45 Check Sender and Receiver Address information, Check Carrier service, Check Weight in combination with service and destination, See also ID_P002 IDYN
ID_P002 Error Rates TS45 TS45: Check the support @Transsmart Transsmart

Transportorder creation questions

ID Message/Problem Solution Environment
ID_T001 Transsmart error: Failed to retrieve rates. GENERIC TMR1: no mandatory shipmentlines found in input Check if your transportorder/salesorder packages are inserted IDYN
ID_T002 Transsmart change: Description of the package is empty This is a changerequest issued by transsmart/carriers. We should not populate the description of a package with the description of the package type.
Instead the description say something about the content.
IDYN

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