Installation questions

ID Message/Problem Solution Environment
ID_I001 I need a OnPrem Version OnPrem downloads are available in our portal, If you do not have access please contact our sales department IDYN

Connection\configuration questions

ID Message/Problem Solution Environment
ID_C001 Cannot connect with Ponto Check if your client en secret id are correct. Recreate your secret ID in your ponto integration PONTO
ID_C002 License error on bankaccounts Check if there is a company copied with use of the same license, If this is the case delete the license in the testcompany BC

Ponto Portal questions

ID Message/Problem Solution Environment
ID_P001 Ponto FAQ Check the Ponto site PONTO
ID_P002 Accounts not sychronized in bc or transactions not imported Check if a reauthorization is needed in PONTO PONTO

Transaction questions

ID Message/Problem Solution Environment
ID_T001 No Imported remittance information the next morning Bank/Giro not created Check if the related jobqueue has an error – Check the direct banking loglist IDYN