Installation questions
| ID | Message/Problem | Solution | Environment |
|---|---|---|---|
| ID_I001 | I need a OnPrem Version | OnPrem downloads are available in our portal, If you do not have access please contact our sales department | IDYN |
| ID_I002 | Which OnPrem Business Central versions are available | Business Central 15.4+ until latest release | IDYN |
Connection\configuration questions
| ID | Message/Problem | Solution | Environment |
|---|---|---|---|
| ID_C001 | Cannot connect with Ponto | Check if your client en secret id are correct. Recreate your secret ID in your ponto integration | PONTO |
| ID_C002 | License error on bankaccounts | Check if there is a company copied with use of the same license, If this is the case delete the license in the testcompany | BC |
| ID_C003 | Error on Authorization when exporting payment run | Check if the integration in ponto is configured with PI (Payment Initiation), If not create a new integration with Payment initiation enabled | PONTO |
Ponto Portal questions
| ID | Message/Problem | Solution | Environment |
|---|---|---|---|
| ID_P001 | Ponto FAQ | Check the Ponto site | PONTO |
| ID_P002 | Accounts not sychronized in Business Central or transactions not imported | Check if a reauthorization is needed in PONTO | PONTO |
| ID_P003 | Payment of Vendor rejected | Check if the validation of the PI is already confirmed by the bank, contact PONTO | PONTO |
Transaction questions
| ID | Message/Problem | Solution | Environment |
|---|---|---|---|
| ID_T001 | No Imported remittance information the next morning Bank/Giro not created | Check if the related jobqueue has an error – Check the loglist | IDYN |
| ID_T003 | Payment of Vendor rejected in your Payment History | Check if the validation of the PI is already confirmed by the bank, contact PONTO | PONTO |