Installation questions
| ID | Message/Problem | Solution | Environment |
|---|---|---|---|
| ID_I001 | I need a OnPrem Version | OnPrem downloads are available in our portal, If you do not have access please contact our sales department | IDYN |
Connection\configuration questions
| ID | Message/Problem | Solution | Environment |
|---|---|---|---|
| ID_C001 | Cannot connect with Ponto | Check if your client en secret id are correct. Recreate your secret ID in your ponto integration | PONTO |
| ID_C002 | License error on bankaccounts | Check if there is a company copied with use of the same license, If this is the case delete the license in the testcompany | BC |
Ponto Portal questions
| ID | Message/Problem | Solution | Environment |
|---|---|---|---|
| ID_P001 | Ponto FAQ | Check the Ponto site | PONTO |
| ID_P002 | Accounts not sychronized in bc or transactions not imported | Check if a reauthorization is needed in PONTO | PONTO |
Transaction questions
| ID | Message/Problem | Solution | Environment |
|---|---|---|---|
| ID_T001 | No Imported remittance information the next morning Bank/Giro not created | Check if the related jobqueue has an error – Check the direct banking loglist | IDYN |