Installation questions

ID Message/Problem Solution Environment
ID_I001 I need a OnPrem Version OnPrem downloads are available in our portal, If you do not have access please contact our sales department IDYN
ID_I002 Which OnPrem Business Central versions are available Business Central 15.4+ until latest release IDYN

Connection\configuration questions

ID Message/Problem Solution Environment
ID_C001 Cannot connect with Ponto Check if your client en secret id are correct. Recreate your secret ID in your ponto integration PONTO
ID_C002 License error on bankaccounts Check if there is a company copied with use of the same license, If this is the case delete the license in the testcompany BC
ID_C003 Error on Authorization when exporting payment run Check if the integration in ponto is configured with PI (Payment Initiation), If not create a new integration with Payment initiation enabled PONTO

Ponto Portal questions

ID Message/Problem Solution Environment
ID_P001 Ponto FAQ Check the Ponto site PONTO
ID_P002 Accounts not sychronized in Business Central or transactions not imported Check if a reauthorization is needed in PONTO PONTO
ID_P003 Payment of Vendor rejected Check if the validation of the PI is already confirmed by the bank, contact PONTO PONTO

Transaction questions

ID Message/Problem Solution Environment
ID_T001 No Imported remittance information the next morning Bank/Giro not created Check if the related jobqueue has an error – Check the loglist IDYN
ID_T003 Payment of Vendor rejected in your Payment History Check if the validation of the PI is already confirmed by the bank, contact PONTO PONTO